Refund policy
Refund & Return Policy
Last updated: September 9, 2026
We want you to be happy with your ProneNest™ purchase. If you need to request a return, please contact our support team before sending anything back.
30-Day Returns
You have 30 days after receiving your order to request a return.
To be eligible, the product must be returned in the condition in which it was received, unused, and in its original packaging where applicable. Proof of purchase may also be required.
How to Request a Return
To request a return, contact us at:
Please do not send your product back before contacting us.
Once we receive your request, our support team will review it and, if the return is eligible, provide you with the applicable return instructions and return address.
Returns sent without prior authorization may not be accepted.
Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or the wrong item was sent.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you received the wrong product, contact us at support@pronenest.com as soon as possible.
Please include your order number and clear photographs or video showing the issue so that we can investigate and provide an appropriate resolution.
Hygiene & Used Products
For hygiene reasons, products that have been used may not be eligible for return where applicable law permits such an exclusion.
If you believe your product has an issue, contact our support team before returning it.
Sale Items
Unless required by applicable law, promotional or discounted items may be subject to different return conditions. Please contact our support team for clarification before requesting a return.
Exchanges
We generally process exchanges by having the customer return the original item and place a new order once the return has been approved.
Contact support@pronenest.com before sending anything back.
European Union — 14-Day Right of Withdrawal
If your order is being shipped to the European Union, you may have a 14-day statutory right to withdraw from your purchase without giving a reason, subject to applicable legal exceptions.
This statutory right is separate from our voluntary 30-day return policy.
Where the right of withdrawal applies, please contact support@pronenest.com within the applicable period so that we can provide the necessary return instructions.
Refunds
Once your approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.
If you have questions regarding a return or refund, contact: